Returns & Exchanges
At Collingwood Artisan General Store, we take pride in the quality of our curated goods and offer a 30-day return policy for most items in their original, unused condition. We are committed to ensuring you are completely satisfied with your handcrafted purchases and unique finds.
Initiate Your Request
Contact our support team via email or visit us in-store with your original order number and receipt to begin the return process.
Prepare Your Package
Carefully pack the item in its original packaging, ensuring all artisan tags and protective wraps are included to prevent damage during transit.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or simply bring it directly to our storefront.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing