Frequently Asked Questions
Everything you need to know about our handcrafted goods and boutique services.
Where are your products sourced from?
We pride ourselves on supporting the local economy. The majority of our inventory is handcrafted by independent artisans and small-batch producers located within the Collingwood region and surrounding areas.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Standard orders are typically processed within 2-3 business days, with delivery taking an additional 3-5 business days depending on your location.
Can I return a handcrafted item?
Yes, we accept returns on most non-perishable items within 30 days of purchase, provided they are in their original, unused condition. Please note that custom-made or personalized commissions are final sale.
Do you offer international shipping?
Currently, we ship exclusively within the country to ensure the freshness of our artisanal food products and the safety of our fragile handmade ceramics.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.